© 2019 by First Steps Legal Consulting Ltd. London, UNITED KINGDOM

+44 20 399 42 174,  +44 7933 42 3261 ALEX@FIRSTSTEPSLEGAL.CO.UK

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QUALITY STATEMENT

It is the policy of First Steps Legal to supply paralegal services to the highest possible standard.

 

We are firmly of the belief that only a consistently high standard of services to all our clients can secure a prosperous future for us all.

 

To achieve this objective, First Steps Legal has established and will maintain an effective quality programme.

The Quality Assurance Scheme has the full backing of the Director of the Company and is administered by them. It is their responsibility to ensure that all sections of this Policy are fully complied with. If, for any reason, problems arise which cannot be resolved all possible steps will be taken for an external arbitration body to be engaged and make a binding decision. 

 

The ongoing suitability of this Quality Policy is reviewed quarterly.


 

Yours sincerely, 

Alex Marinova

Director

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QUALITY RESPONSIBILITIES


 

Director

 

  • Overall responsibility for the Company’s performance and image with respect to optimising the delivery of a high quality service.

  • Ultimate responsibility for the implementation of all procedures.

  • Ultimately responsible for ensuring that client requirements are met.

  • Ultimately responsible for all aspects of the Company’s operation.

  • Responsible for sales and marketing for the commercial activities of the Company.

  • the finances, accounting procedures, accounting records, book-keeping, creditors records, debtors records

  • all legal duties relating to the role of Company Secretary

  • maintaining good relations with clients and suppliers

  • ensuring that the profitability of the Company is maximised by keeping in close touch with all areas under her control.

  • the implementation of the necessary quality procedures in respect of financial procedures.

  • the day-to-day activities of the Company

  • to ensure that project evaluation and monitoring is conducted and that Continuous Improvement of SEE delivery is maintained.

  • to ensure that  all quality standards are reached in service delivery

  • acting as first point of contact for all visitors and telephone callers

  • organising all filing, paperwork and administrative systems

  • ensuring that all quality standards are reached in administration procedures and particularly in dealings with clients either face to face, by telephone or in correspondence.